Refund policy
Return & Refund Policy
At SushiRoll Creatives, every product is handled a little differently depending on how it is made and fulfilled. Some items are one-of-a-kind secondhand pieces, some are handmade, some are produced on demand, and some products are sold through trusted third-party platforms.
Please review the product listing carefully before purchasing, and contact us with any questions before placing your order.
Secondhand & Preloved Items
Secondhand items are sold as described and photographed. Because many of these pieces are one-of-a-kind, returns are generally not accepted for fit, change of mind, or buyer preference.
We make every effort to disclose visible flaws, wear, measurements, and condition honestly in the product listing.
If you receive an item that is materially different from the description or arrives damaged due to shipping, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.
Print-on-Demand Products
Print-on-demand products are created specifically after your order is placed.
Because these products are made to order, returns or exchanges are generally not accepted for:
- ordering the wrong size or color
- change of mind
- buyer preference
- incorrect personalization entered by the customer
If your item arrives damaged, defective, misprinted, or with a manufacturing error, please contact us within 30 days of delivery and include:
- your order number
- a description of the issue
- clear photos showing the problem
Eligible issues may qualify for a replacement or refund.
Please review all sizing charts and product details carefully before ordering.
Handmade Items
Handmade creations may have slight variations in color, texture, placement, or finish due to their handcrafted nature. These small variations are part of what makes each piece unique and are not considered defects.
Returns are generally not accepted for change of mind, buyer preference, or minor handmade variation.
If a handmade item arrives damaged or materially different from the listing description, please contact us within 7 days of delivery with clear photos.
Personalized & Custom Items
Personalized or custom-made items are final sale unless they arrive damaged, defective, or materially different from what was ordered.
Please double-check spelling, names, dates, colors, and personalization details before submitting your order.
Zazzle Purchases
Some SushiRoll Creatives products are displayed on our website but purchased directly through Zazzle.
If you complete checkout on Zazzle, your purchase is governed by Zazzle’s return, refund, and exchange policies, and all return requests must be handled directly through Zazzle.
SushiRoll Creatives does not process refunds, exchanges, or returns for orders paid for through Zazzle.
The Game Crafter Purchases
Some future card decks, games, or related products may be purchased directly through The Game Crafter.
If your purchase is completed through The Game Crafter, their return and replacement policies apply. The Game Crafter generally accepts replacement requests for products that arrive damaged but does not generally accept returns on print-on-demand physical products.
SushiRoll Creatives does not process refunds or returns for purchases paid for directly through The Game Crafter.
Cancellations
Because many products enter production shortly after an order is placed, cancellations are not guaranteed.
If you need to request a cancellation, contact us as soon as possible. If production or fulfillment has already begun, we may not be able to cancel the order.
Refunds
If a refund is approved for a Shopify order, it will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund.
Shipping charges are generally non-refundable unless the order was incorrect, damaged, or otherwise eligible for reimbursement.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned due to an incorrect or incomplete address, reshipping costs may be the responsibility of the customer.
How to Contact Us
If there is a problem with your order, please contact us at:
vaultkeeper@sushirollcreatives.com
Please include your order number and clear photos when applicable so we can help resolve the issue as quickly as possible.