Shipping policy

SHIPPING POLICY

SushiRoll Creatives

Operated by Pink Healing Stone LLC

Last updated: September 19, 2026

OVERVIEW

Welcome to SushiRoll Creatives!

SushiRoll Creatives, operated by Pink Healing Stone LLC, offers original artwork, artist-designed merchandise, secondhand and preloved items, handmade creations, and print-on-demand products through our creative brands, including Essences of Embers and F.O.E. Movement.

Because our products are sourced, manufactured, and fulfilled in different ways, processing times, production times, shipping methods, and delivery estimates may vary.

This Shipping Policy applies to orders placed directly through our Shopify storefront at:

https://www.sushirollcreatives.shop

Products purchased through external marketplaces or third-party websites are subject to the applicable policies of the platform where the purchase is completed.

For shipping questions regarding an order placed directly through our Shopify store, please contact:

vaultkeeper@sushirollcreatives.com

1. ORDER PROCESSING AND FULFILLMENT

Orders are processed according to the type of product purchased and its fulfillment requirements.

Our merchandise may be shipped directly by SushiRoll Creatives or manufactured and shipped by independent production and fulfillment partners.

Processing time refers to the time required to prepare an existing product for shipment.

Production time refers to the time required to manufacture or create a made-to-order product.

Shipping or transit time refers to the period between a package being accepted by the shipping carrier and its delivery to the customer.

Processing and production times are separate from shipping transit times.

Estimated fulfillment and delivery dates may vary depending on the product, manufacturing method, availability, shipping destination, and selected shipping service.

2. SECONDHAND AND PRELOVED MERCHANDISE

Secondhand and preloved merchandise is generally stocked, organized, and shipped directly by SushiRoll Creatives.

Our ready-to-ship inventory is prepared in advance so that orders can be packaged and dispatched promptly.

We aim to process ready-to-ship orders within 24 hours of purchase and ship them the same day or the next business day.

Orders received outside normal processing hours, on weekends, or on postal holidays may ship on the following business day.

Most ready-to-ship orders are shipped through the United States Postal Service (USPS).

Packages may be scheduled for USPS pickup or delivered directly to an authorized USPS acceptance location.

Shipping confirmation and tracking information will be provided when available.

Creating a shipping label does not necessarily mean that the package has been accepted by USPS. Carrier tracking information will update once the package is scanned into the carrier's system.

While we make reasonable efforts to ship ready-to-ship merchandise promptly, processing and shipment may occasionally be affected by holidays, severe weather, order volume, or unexpected circumstances.

If we cannot ship an order within the applicable timeframe, we will communicate the delay and provide the appropriate cancellation or refund options required by law.

Because many secondhand items are one-of-a-kind, identical replacements may not be available if an item is lost, damaged, or otherwise unavailable.

If an order cannot be fulfilled, we will contact the customer regarding the appropriate resolution, including a refund when required.

3. PRINT-ON-DEMAND PRODUCTS

Certain SushiRoll Creatives, Essences of Embers, and F.O.E. Movement products are manufactured through print-on-demand production partners, including Printify.

Print-on-demand products are generally manufactured after an order has been placed and payment has been confirmed.

These products may include:

Mugs and drinkware
T-shirts, hoodies, and other apparel
Bags and accessories
Wall art and decorative merchandise
Journals and stationery
Other artist-designed products

Because these items are manufactured after purchase, additional production time is required before shipment.

Production times depend on the product, printing method, manufacturing location, product availability, order volume, and selected production partner.

Production and estimated delivery information will be provided when available through the product listing, checkout, order confirmation, or subsequent order communications.

Production and shipping estimates are not guaranteed delivery dates unless expressly stated otherwise.

Some print-on-demand products may be manufactured and shipped from different production facilities.

As a result, orders containing multiple products may arrive in separate packages and on different dates.

Customers may receive more than one tracking number for a single order.

SushiRoll Creatives remains responsible for customer service and applicable order obligations for products purchased directly through our Shopify checkout, even when production or shipping is performed by a third-party fulfillment partner.

4. HANDMADE CREATIONS

SushiRoll Creatives may offer handmade creations, including macramé plant hangers, decorative pots, beaded items, home decor, and other original products.

Handmade products may be offered as completed, ready-to-ship merchandise or as made-to-order creations.

Ready-to-ship handmade items:

Completed handmade products already in stock generally follow our standard ready-to-ship processing schedule.

We aim to process these orders within 24 hours of purchase and ship them the same day or the next business day.

Made-to-order handmade items:

Products created after purchase may require additional time for sourcing materials, crafting, finishing, inspection, and packaging.

Applicable production times will be provided in the product listing, during checkout, or through direct communication with the customer.

Customers should review the product description before purchasing handmade or made-to-order merchandise.

If an order cannot be completed or shipped within the applicable timeframe, we will communicate the delay and provide the cancellation or refund options required by applicable law.

5. PERSONALIZED AND CUSTOM PRODUCTS

Personalized and custom products may require additional preparation or production time.

Production may not begin until all required customization details have been received and confirmed.

Customers are responsible for reviewing submitted information, including names, dates, spelling, design selections, colors, and other personalization details.

If information necessary to complete an order is missing or unclear, we may contact the customer for clarification.

Changes to an order may not be possible once production has begun.

Please contact us as soon as possible if a correction is needed.

Custom product processing times vary depending on the requested design, production method, materials, and fulfillment partner.

Any applicable production estimates will be communicated before purchase or when arranging a custom order.

6. SHIPPING RATES AND CHARGES

Shipping charges for orders placed through our Shopify storefront are calculated or displayed during checkout.

Shipping rates may vary depending on:

Product type and quantity
Package dimensions and weight
Shipping destination
Manufacturing or fulfillment location
Selected shipping method
Applicable carrier rates

Orders containing products from multiple fulfillment locations may incur separate shipping charges.

Applicable shipping charges collected by our Shopify storefront will be presented during checkout before the order is completed.

Promotional shipping offers, when available, may be subject to specific conditions or product exclusions.

7. MULTIPLE SHIPMENTS AND COMBINED ORDERS

SushiRoll Creatives offers merchandise from multiple inventory sources and production partners.

Items purchased in the same order may not always ship together.

For example, a secondhand garment stocked by SushiRoll Creatives and a print-on-demand mug manufactured through Printify may ship separately.

Products manufactured by different print providers may also arrive in separate packages.

Each shipment may have its own processing time, shipping carrier, tracking number, and estimated delivery date.

Receiving one package does not necessarily mean that all items in an order have been delivered.

If your order contains multiple shipments, please review the available tracking information for each package.

8. SHIPPING DESTINATIONS AND INTERNATIONAL ORDERS

Available shipping destinations depend on the products purchased and the fulfillment partners responsible for producing or shipping them.

Not all products may be available for delivery to every country, territory, or address.

Shipping availability and applicable charges will be displayed during checkout when supported by our storefront.

We reserve the right to cancel and refund orders that cannot be shipped to the selected destination.

International orders, where offered, may be subject to customs inspections, import duties, taxes, and other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, customers are responsible for import duties, customs fees, and other destination-specific charges not collected by SushiRoll Creatives, to the extent permitted by applicable law.

Customs processing may affect delivery times.

International shipping availability and estimated delivery periods may vary by product and fulfillment provider.

9. SHIPPING CONFIRMATION AND TRACKING

When an order ships, customers will generally receive a shipping confirmation email containing available shipment details.

Tracking information will be provided when supported by the shipping carrier and fulfillment method.

Tracking updates may not appear immediately after a shipping label is created.

Some carriers require additional time to scan and register a package in their tracking systems.

If your tracking information has not updated or appears incorrect, please contact us so we can review the shipment.

For orders containing multiple packages, separate tracking information may be provided for each shipment.

10. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully before submitting an order.

If you notice an error after placing an order, contact us immediately at:

vaultkeeper@sushirollcreatives.com

We will attempt to correct the address when possible.

However, address changes may not be possible once an order has entered production, been processed for shipment, or been transferred to the shipping carrier.

If a package is returned due to an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order can be resent.

Any additional charges will be communicated before reshipment.

If an order cannot be delivered, we will review the circumstances and provide an appropriate resolution in accordance with applicable law and our published policies.

11. DELIVERY DELAYS

Delivery dates and shipping estimates may be affected by:

Weather conditions
Carrier delays
Holidays and peak shipping periods
Customs processing
Production delays
Product availability
Incorrect or incomplete shipping information
Events outside our reasonable control

We will make reasonable efforts to provide accurate fulfillment estimates and communicate significant delays affecting an order.

If we cannot ship an order within the timeframe stated at purchase, we will notify the customer and provide an opportunity to accept the revised shipping timeframe or cancel the affected order for a refund, as required by applicable law.

If no shipping timeframe was stated, we will comply with applicable legal requirements governing the time allowed for shipment.

If we are unable to fulfill an order, we will provide an appropriate refund.

Once an order has shipped, carrier transit delays may affect the actual delivery date.

If you experience a significant delay, please contact us so we can review the available tracking information and assist with the next steps.

12. LOST, MISSING, OR DAMAGED PACKAGES

If your order has not arrived, is marked as delivered but cannot be located, or arrives damaged, please contact us.

Email:

vaultkeeper@sushirollcreatives.com

Please include your order number and a description of the issue.

For damaged packages or merchandise, please provide clear photographs of the item, shipping packaging, and any visible damage when reasonably possible.

We may request additional information to investigate the issue with the shipping carrier or fulfillment partner.

If a package is marked as delivered but cannot be located, we recommend checking the delivery location and contacting household members or building management, where applicable.

Please also contact us so we can review the shipment and assist with the investigation.

We will assess lost, missing, damaged, or incorrectly delivered orders based on the circumstances and provide any replacement, refund, or other remedy required by applicable law.

Customers are not required to resolve manufacturing or carrier issues directly with our production partners for orders purchased through our Shopify checkout.

13. PACKAGING

Packaging materials vary depending on the type, size, fragility, and fulfillment method of the product.

Secondhand and handmade items shipped directly by SushiRoll Creatives are packaged using materials appropriate for protecting the merchandise during transit.

Where suitable, we may reuse clean packaging materials to reduce unnecessary waste.

Print-on-demand products may arrive in packaging selected by the manufacturing or fulfillment partner.

Packaging appearance, materials, branding, and included inserts may vary between products and fulfillment locations.

Unless expressly stated in a product listing, special gift packaging, branded packaging, or promotional inserts are not guaranteed.

14. THIRD-PARTY MARKETPLACE PURCHASES

Certain products displayed on our website may link to external marketplaces where customers complete their purchases.

These transactions are separate from orders placed directly through our Shopify checkout.

Zazzle

Some SushiRoll Creatives designs are available for purchase directly through Zazzle.

When a customer follows a link from our website and completes checkout on Zazzle, Zazzle processes the purchase and handles the applicable production, shipping, and order management.

Zazzle's shipping methods, delivery estimates, charges, and customer-service procedures apply to purchases completed through its website.

Customers should review the shipping information provided by Zazzle before completing their purchase.

The Game Crafter

Certain tarot decks, oracle decks, games, books, or other creative products may be offered through The Game Crafter.

When a customer purchases a product directly through The Game Crafter's marketplace, The Game Crafter processes the order and handles production and shipping under its applicable policies.

Manufacturing and delivery times may vary depending on the product's components, production schedule, shipping method, and destination.

Customers should review The Game Crafter's current shipping information before purchasing.

Depop, Poshmark, eBay, and other marketplaces

Products purchased directly through Depop, Poshmark, eBay, or another external marketplace are subject to that platform's applicable shipping procedures, seller obligations, buyer protections, and order-management requirements.

Shipping charges, available carriers, tracking information, and delivery estimates may differ between marketplaces.

Customers should use the applicable marketplace's order-management and support procedures for purchases completed through that platform.

Important distinction

Products purchased directly through SushiRoll Creatives' Shopify checkout remain subject to our Shipping Policy and applicable consumer-protection laws, even when manufactured or fulfilled by a third-party partner.

15. ORDER CANCELLATIONS AND REFUNDS

If you need to request an order cancellation, please contact us as soon as possible.

Orders for stocked merchandise may be prepared for shipment shortly after purchase.

Print-on-demand, personalized, and made-to-order products may enter production before a cancellation request can be processed.

Once an order has shipped, cancellation may no longer be possible.

Any cancellation, refund, or return request will be evaluated in accordance with our Return and Refund Policy and applicable law.

If we cannot ship an order within the applicable timeframe and the customer does not consent to a required shipping delay, we will cancel and refund the affected order as required by law.

For additional information, please review our Return and Refund Policy:

https://www.sushirollcreatives.shop/policies/refund-policy